Privacy Policy

Effective Date: 25/05/2025

Company Name: House of India Ltd

1. Introduction

House Of India Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you use our website www.houseofindia.co.uk (“our Site”), make purchases, or otherwise interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable privacy requirements including the use of Google Analytics.

2. Data Controller

House Of India Ltd
Registered Address: Meopham Court Farm, Wrotham Road, Kent, DA13 0QJ
Email: customerservice@houseofindia.co.uk
Company Registration Number: 14781801

3. What Personal Data We Collect

a. Information You Provide to Us

Full name
Email address
Delivery and billing addresses
Phone number
Payment information (processed securely via third-party providers)
Account login details (if applicable)
Communication and feedback

b. Information We Collect Automatically

We use third-party tools such as Google Analytics to automatically collect certain data about your interaction with our website, including:

IP address (anonymized)
Browser type and version
Device and operating system information
Pages visited, duration, and interaction data
Referring URLs
Cookies and usage tracking data

This data is aggregated and used to understand website usage trends and improve performance.

4. Legal Bases for Processing

We rely on the following legal bases under the UK GDPR:

Contractual necessity – to fulfil your order or manage your account
Consent – for marketing and analytics cookies (you can withdraw consent at any time)
Legal obligation – to comply with tax, regulatory, or legal duties
Legitimate interests – to improve website experience, analyze performance, or prevent fraud

5. How We Use Your Information

Your personal data is used to:

Process and deliver your orders
Communicate about your orders or enquiries
Send marketing emails (with your consent)
Improve our products, services, and website
Detect, prevent, or investigate fraud or abuse
Fulfil legal or compliance obligations
Use analytics tools like Google Analytics to understand site usage and improve user experience (data collected is anonymized)

6. Sharing Your Data

We only share your data with trusted third parties, including:

Payment processors (e.g., Stripe, PayPal)
Delivery services (e.g., Royal Mail, DPD)
Marketing and analytics tools (e.g., Google Analytics, Mailchimp)
IT and technical service providers
Professional advisors
Government or regulatory bodies, when legally required

Google Analytics is used in compliance with its data protection standards. IP addresses are anonymized before storage, and data is retained only for the necessary period.

7. International Transfers

Some service providers, including Google, may process your data outside the UK. We ensure adequate protection through standard contractual clauses, adequacy decisions, or other appropriate safeguards.

8. How Long We Keep Your Data

• Order and transaction data: retained for up to 7 years
• Marketing and analytics data: retained according to your preferences or until consent is withdrawn
• Google Analytics data: retained for 26 months (subject to change based on our settings)

9. Your Rights

Under the UK GDPR, you have rights to:

Access – view the data we hold
Rectification – correct inaccuracies
Erasure – request deletion
Restriction – limit processing in specific contexts
Portability – obtain your data in machine-readable format
Objection – oppose processing based on legitimate interests or direct marketing
Withdraw consent – opt out of marketing or analytics cookies at any time

To exercise your rights, contact us at: customerservice@houseofindia.co.uk

10. Cookies and Google Analytics

We use cookies to enhance your experience and analyze traffic with Google Analytics. Google Analytics sets cookies to gather usage statistics while anonymizing your IP address.
You can control or disable cookies in your browser settings. You can also opt out of Google Analytics tracking by visiting the Google Analytics Opt-out Page.

For full details, see our Cookie Policy (https://www.houseofindia.co.uk/cookie-policy/).

11. Children’s Privacy

We do not knowingly collect data from children under the age of 13. If such data is identified, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date”. Your continued use of our Site after changes are posted indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns regarding your personal data or this Privacy Policy, contact us at:

House Of India Ltd
Email: customerservice@houseofindia.co.uk
Phone: 07494472083
Address: Meopham Court Farm, Wrotham Road, Meopham, Kent, DA13 0QJ